Image: Tory Shepherd/Twitter
Ever been stung by surprise charges to your power bill?
Well, thanks to a landmark meeting held at Parliament House today, energy providers have agreed to help millions of customers around the country find the best deal possible, saving some families up to $1500 a pop.
The change follows Prime Minister Malcolm Turnbull’s discussion with reps from Energy Australia, Momentum Energy, Simply Energy, Alinta Energy, Origin Energy, AGL and Snowy Hydro and peak body the Australian Energy Council.
Mr Turnbull, who was joined by Energy Minister Josh Frydenberg, said providers have agreed to now spell out offers in “plain English”.
“The retailers have agreed that they will write to their customers who have reached the end of a discounted plan and outline, in plain English, alternative offers that are available,” Mr Turnbull told reporters.
“This could be included in the next household bill and it would include directing them to the Australian Energy Regulator’s Energy Made Easy comparison website or another objective independent comparison website.
“This will ensure that Australian families, thousands of Australian families, hopefully millions of Australian families are better informed [and] will then be paying less for their electricity because they will be on the plan that works best for them,”
Providers at the meeting now have until August 18 to create fact sheets for their customers which outline terms, late fees and early termination clauses, and advise both the PM and ACCC of how they’ll help advise customers of better offers.